Refund and Return Policy
Refund & Return Policy
At Globoasis, we value your trust and aim to provide a smooth and reliable shopping experience. Please review our refund and return policy below.
Returns
We accept returns only if the item received is damaged, defective, or incorrect.
- The issue must be reported within 48 hours of delivery
- The item must be unused, in its original condition, and in original packaging
- Clear proof of the issue (photos or videos) must be provided
Returns requested after 48 hours of delivery may not be accepted.
Non-Returnable Items
- Items damaged due to misuse, mishandling, or normal wear and tear
- Personal care, beauty, hygiene, and intimate products once opened
- Items marked as final sale, clearance, or non-returnable
- Orders with incorrect delivery details provided by the customer
Refunds
- Approved refunds are processed to the original payment method
- Refund processing may take 5–10 business days, depending on the payment provider
- Shipping fees are non-refundable unless the return is due to our error
Items Shipped from Abroad
- Delivery timelines are clearly indicated on the product page
- Orders shipped from abroad cannot be cancelled or refunded once processing has begun
- Refunds apply only if the item arrives damaged or incorrect
Order Cancellations
- Orders can only be cancelled before processing begins
- Cancellations are not guaranteed once an order has been processed or shipped
Failed or Missed Deliveries
- Incorrect phone number or delivery address provided by the customer
- Customer unavailability at the time of delivery
- Additional delivery or return costs may apply
Contact Us
For any questions regarding returns or refunds, please contact us and include your order number:
Call or WhatsApp: 0780431890
Email: globoasis26@gmail.com
Globoasis reserves the right to update or modify this policy at any time without prior notice.